Privacy Policy

Welcome to TourAfrica ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and make bookings with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly to us when you:

• Make a tour booking (name, email, phone, passport details, travel dates)
• Submit a contact or enquiry form
• Subscribe to our newsletter (email address)
• Write a review (name, country, review content)
• Create an account or interact with our website

We also automatically collect certain technical information including IP address, browser type, pages visited and time spent, via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings and payments
• Send booking confirmations, receipts and travel information
• Respond to your enquiries and provide customer support
• Send promotional emails and newsletters (only with your consent)
• Improve our website, services and customer experience
• Comply with legal obligations and prevent fraud
• Analyse website traffic and usage patterns

3. Payment Information

We do not store your credit card or full payment card details on our servers. All payments are processed securely through our payment partners:

• Paystack – subject to Paystack's Privacy Policy
• Stripe – subject to Stripe's Privacy Policy

These services are PCI DSS compliant and use industry-standard SSL encryption.

4. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Tour operators and lodges – to fulfil your booking
• Payment processors – to process transactions securely
• Service providers – email, analytics, hosting (bound by confidentiality agreements)
• Legal authorities – when required by law

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. These include:

• Essential cookies – required for the website to function (session management)
• Analytics cookies – Google Analytics to understand usage patterns
• Preference cookies – to remember your wishlist and search preferences

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for a minimum of 7 years for financial and legal compliance. Newsletter subscriptions are kept until you unsubscribe.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – request a copy of the data we hold about you
• Correction – request we correct inaccurate data
• Deletion – request we delete your data ("right to be forgotten")
• Objection – object to our processing of your data
• Portability – receive your data in a portable format
• Withdraw consent – unsubscribe from marketing at any time

To exercise any of these rights, please contact us at info@tourafrica.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact us: